Please email info@the-greenhome.com or call our phone number detailed on our website. You will be required to provide details regarding the item, invoice number, reasons for return and your business hours contact telephone number. For your convenience, and to assist us in processing your return efficiently, we will email or call you to discuss the best options for expediting a return. We will endeavour to expedite a speedy return resolution where possible in all cases.

You may return:

All goods supplied and found to be faulty within 24 hours of receipt.

(Replacement of these goods for the same or their equivalent product, a store credit or full refund will be issued at the discretion of Lowview Pty Ltd)

Goods supplied incorrectly by Lowview Pty Ltd or its appointed distributors.

New goods must be returned in original condition as shipped.

In addition, we may issue partial refunds at our discretion for the return of certain items, including:

Any item that is returned more than 24 hours after delivery.